Google UK chief has taken to Google+ to apologise to angry Nexus 4 buyers, who are yet to receive their phones despite the 3-5 days shipping estimates given at the time of ordering. He also added that such customers will get a refund of their shipping charges.
Google UK Chief Dan Cobley has been getting numerous comments on his Google+ profile about the Nexus 4 orders, so he finally took time to properly clarify the condition. According to him, the supplies from manufacturer (LG) have been scarce and erratic (the word was later removed by him).
Cobley promised that the customers who got the 3-5 days shipping estimates will get the notification emails this week with tracking information, however the customers with pre-Christmas estimates should also get the order processing done this week.
Here is his full statement:
I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.
For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.
For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.
I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.